It depends on where you are. Orders will take 1-3 business days. Orders placed by 11:00 am PST Monday through Friday, are usually shipped the same day. We are closed Saturdays, Sundays and Holidays. All items ordered will be shipped together. If an item on your order becomes unavailable or is out of stock you will be notified via email prior to shipping the rest of your order.
We offer Free Standard Shipping on orders over a certain amount to all US addresses by USPS Priority. Free Standard Shipping is available for orders over $100 USD. If your order falls below the threshold amount you will be charged a rate based on the order's destination and weight of your order. If you would like expedited shipping we offer faster services via USPS and UPS. You will be able to select your shipping preference at checkout.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
All duties and fees are paid by the customer.
Returns & Exchanges
If you are not 100% satisfied with your purchase at threads4thought.com, we offer free returns (for US addresses), and we will gladly accept unworn, unwashed or defective merchandise for a refund or an exchange within 30 days. We reserve the right to refuse worn or damaged merchandise.
We DO NOT accept returns, exchanges or store credit on products labeled "Final Sale" or products that are specified as non-returnable in the description.
Original shipping fees are not eligible for a refund. Refunds are issued for the value of returned merchandise only. Returns made outside of our returns request system may be delayed or rejected and returned to you without credit.
International Returns: The customer is responsible for all duties, taxes, or brokerage fees. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
All refunds to credit cards will appear within 1-2 billing statements.
Please note: We are able to process returns/exchanges on items purchased on threads4thought.com ONLY. If you purchased one of our items from another retailer, you need to contact that retailer for all return/exchange requests.
Don't have your order number? Don't worry. Follow the link above and you will have the option to get additional help.
For U.S. returns and exchanges:
Returns are easy, fast and free! There are just a few quick steps to complete.
Go to https://returns.threads4thought.com/. Select the items you're looking to return or exchange and fill out the necessary details. Ship the items back to us using the resealable shipping bag/box and the system-generated prepaid label you received when completing the return form.
Once your items are returned, you’ll receive an email notification of your refund or new order (if it's an exchange).
For international returns:
Returns are easy. There are just a few quick steps to complete.
To start a return, please go to https://returns.threads4thought.com. Select the items you're looking to return and fill out the necessary details. Once your return request is submitted, our customer service team member will email you with next steps.
Your order number can be found in a few places.
1 - Your order number is listed on your order confirmation, shipping confirmation, and delivery confirmation emails from us. Check your spam/junk folder if you did not receive them.
2 - Your order number is listed on the shipping list included with your order.
3 - You can locate all your order numbers and history by logging into your account. You must have created an account previously or at the time of your order to use this option.
You'll receive a system-generated prepaid label after completing the return form. You’ll also have the option to download and print the return label.
You need to request a return by completing the return form. However, we currently do not offer pre-paid labels. International customers are responsible for the cost of return shipping.
Nope! Please ensure that all returns are sent separately.
Each label is uniquely encoded and associated with a particular order. If you send two or more returns in one box, only the transaction that is associated with the label on the box will be processed. If there is more than one label on the box, only one label will be scanned.
If you ship two or more returns in a single box, only one of the returns will not be processed.
We know that it makes more sense to ship them together, but at this time, that is the only way to get a timely refund or exchange on both orders.
Keep in mind, we don't reimburse fees for returns using your own method, and the return shipping is FREE if you use the label we provide!
Please note: Returns made outside our returns request system may be delayed or rejected and returned to you without credit. If you still choose to use your own return label, please save your tracking number, so we can better assist you with any issues.
From the time you send back your return, a refund will normally take 7-10 business days. Some banks will take up to an additional 5-10 days to apply the refund to your account.
Refunds are returned to the original payment method or gift card only. You will receive an email when it's processed and it will take several more business days for it to show up on your credit card statement.
All prices are displayed in US Dollars. We accept Visa, MasterCard, American Express and Discover credit cards for payment. We also accept PayPal and Amazon Pay. Any applicable credits or refunds will be applied back to the credit card or PayPal account used for the original purchase.
We charge sales tax for all online orders that are being shipped to locations in California only. Other states are not charged at this time. International customers will be responsible for all taxes and duties associated with the shipment of their order.
Discounts and promotional codes are limited to one per order. They cannot be combined.
You have 7 days from purchase to request an adjustment.
You can contact us through our contact page or call/text us Monday-Friday 9-4:30 Pacific time at 855-T4T-9060 (855-848-9060). We will be happy to assist you!