These times have been challenging for all of us in drastic ways. We as a company, to ensure the safety of our team members, our customers and our broader community have taken the following steps:
Minimizing our team’s exposure to the virus by encouraging distance and flexibility. Corporate and customer service staff has transitioned to remote work and warehouse staff has staggered shifts in much smaller teams. Due to these changes, we have removed expedited shipping options, shipping times may be delayed as well processing returns. We are all doing our best to help everyone, but this is all brand new territory for all of us.
Please bear with us, this is temporary. We will ship all orders, we will process all returns. Thank you for your patience.
It depends on where you are. Orders will take 1-3 business days. Orders placed by 11:00 am PST Monday through Friday, are usually shipped the same day. We are closed Saturdays, Sundays and Holidays. All items ordered will be shipped together. If an item on your order becomes unavailable or is out of stock you will be notified via email prior to shipping the rest of your order.
We offer Free Standard Shipping on orders over a certain amount to all US addresses by USPS Priority. Free Standard Shipping is available for orders over $75 USD. If your order falls below the threshold amount you will be charged $7 for $0-$74.99 for our Flat Rate Shipping. If you would like expedited shipping we offer faster services via USPS and UPS. You will be able to select your shipping preference at checkout.
We recommend calling us at 855-848-9060 or email us to make sure it will make it out same day. We do our best to get every order out as fast as we can, but if you order right at pick up time...please call us.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
All duties and fees are paid by the customer.
If you are not 100% satisfied with your purchase at threads4thought.com, we will accept returns for a refund or store credit for items purchased on threads4thought.com only. If you purchased in a store, please reach out to them for the return.
For the holiday season, we are extending returns for unwashed, unworn, unused or defective merchandise until January 20, 2021 for all orders placed now through December 21, 2020. Returns will be processed as a refund, exchange or a store credit. Products must be in the condition you received them.
Gift Cards, special priced & clearance items and where noted items are eligible for exchanges and store credit only. Refunds will not be authorized on these items. No returns are allowed for final sale items.
You will need your order/invoice number and the email address associated with that order.
You will be able to print postage during this process. Please be aware, one free label per order.
Returns are processed with-in 5 days, usually in under 2. Please be aware we are closed on weekends and holidays.
Refunds are returned to the original payment method or gift card only. You will receive an email when it's processed and it will take several more business days for it to show up on your credit card statement.
All prices are displayed in US Dollars. We accept Visa, MasterCard, American Express and Discover credit cards for payment. We also accept PayPal and Amazon Pay. Any applicable credits or refunds will be applied back to the credit card or PayPal account used for the original purchase.
We charge sales tax for all online orders that are being shipped to locations in California only. Other states are not charged at this time. International customers will be responsible for all taxes and duties associated with the shipment of their order.
Discounts and promotional codes are limited to one per order. They cannot be combined.
You have 7 days from purchase to request an adjustment.
You can contact us through our contact page or call/text us Monday-Friday 9-4:30 Pacific time at 855-T4T-9060 (855-848-9060). We will be happy to assist you!